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FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

Can you customize my logo or redesign the products?

Yes, we will provide you with professional free design and the best service, we can customize the logo and design as your requirements.

What certificates do you have in your company?

We have SGS, TUV Rheinland and ISO9001 etc. also have some material certificates and International management certificates.

Do you accept sample order?

Yes, sample order is acceptable, but the sample cost will be under customer's account.

How long can I get the sample?

Usually it takes 7-15 days for sample making and 5-7 days for international express.

What is your main market?

USA, Canada, Australia, Europe, Middle-East, South America etc. 30 countries and areas.

What about the lead time for mass production?

Normally, the lead time is about 25-40 days after payment.

Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, please contact us directly to discuss options.

What is your payment terms?

You can make the payment to our bank account, Western Union or PayPal: 30% deposit in advance, 70% balance before shipment.Other payment methods are negotiable.

What are your prices?

Our prices are subject to change depending on supply and other market factors.Different styles, materials, sizes and prices are different. We will send you an updated price list after your company contact us for further information.

What is your after-sales services?

We guarantee our material, process and product structure.Normally we offer 2-year warranty under proper usage.If there's any quality problem, free spare parts will be provided in next order.Our commitment is to your satisfaction with our products.Solve all customer problems.

Are you a manufacturer company?

Yes, We are manufacturer specialized in outdoor furniture manufacturing. Our company was founded in 2006, with 19 years production experience team.

Do you support customization?

Yes, if you provide drawings and specifications, we will be happy to provide a unique design according to your needs! And we will provide optimization recommendations and reasonable prices, please feel free to consult us.

What is the delivery time?

Normally it is 10-35 days after payment,depending on how many orders before you

What is the minimum order quantity?

Usually MOQ is 5 sets, if you need sample test, we support 1 set.

How do you gurantee the quality?

We have our own inspection team, each product will pass the rigorous quality inspection to ensure that the brand is completely intact before shipment,we will take the responsibility for any quality problems caused by our side.

How long is the warranty period?

From the date of shipment, each product has 1 year warranty, this warranty does not include misuse or alteration of the product, after the warranty period, we also provide preferential repair services.